Canine Brain Games Frequently Asked Questions
Every-Two-Month Membership:
Subscriptions include an initial box and a new themed box shipped every two months thereafter. Each box is designed around a unique theme to keep your dog engaged and enriched throughout the year.
Billing and Shipping Schedule:
Subscriptions are charged bi-monthly (plus taxes, if applicable) for each box.
Your subscription will be billed automatically at the start of the shipping period for the next box.
First-Time Subscribers:
Upon subscribing, you’ll be immediately billed for the first box, the Enrichment Essentials Box.
Future boxes will follow the regular subscription schedule.
Ongoing Subscription:
Subscriptions automatically renew every two months unless canceled (see cancellation details below).
Ensure your payment method on file is up to date to avoid interruptions.
Ready to elevate your dog’s mental stimulation and playtime? Subscribe today and let the enrichment begin!
Cancellation Policy
You may cancel your subscription at any time after meeting any minum orders your aggreed to upon sign. See our cancellation terms here
The Canine Brain Games box is particularly beneficial for senior dogs, providing them with engaging activities tailored to their cognitive needs.
As a Canine Brain Games member, you'll receive:
- Curated bi-monthly enrichment boxes filled with engaging toys, puzzles, and activities for your dog.
- Exclusive access to our Member Shop for additional deals on engagment toys and treats.
- Opportunities to customize your boxes.
- Invitations to our online Canine Brain Games Community for tips, advice, and connection with like-minded dog lovers.
- Access to our growing library of expertly curated resources on cainine behaviors, trainings, games, and weekly boredom busters.
We do not process returns or exchanges on Canine Brain Game boxes due to the nature of the customizations. However, we do have a satisfaction guarantee. If you have issues or concerns with your box, contact us at hello@caninebraingames.dog, and we will work to make it right.
If certain items aren’t a great fit for you and your dog, we ask that you share them with a friend or donate them to a local shelter or rescue.
We offer gift boxes as an option at the checkout screen. Or we also offer gift cards here
Perfect for the dog lover in your life, our gift options include a variety of enrichment tools tailored for dogs of all breeds and sizes.
Our Canine Brain Games Community is an online space where members can share experiences, swap ideas, and find support for enriching their dogs’ lives. You’ll also get exclusive insights from our team on the best ways to use your box and solve common behavioral challenges.
The Canine Brain Games Standard is our commitment to quality and fun. Each item in our boxes is carefully selected and tested to ensure it meets our high standards for durability, safety, and engagement. We prioritize products that support mental stimulation, physical exercise, and the natural instincts of dogs.
Our products are not toys intended to be left alone with your dog. These toys are behavior modification tools and designed to be used under your supervison.
The Member Shop is an exclusive online store for Canine Brain Games members. It offers discounts on additional toys, treats, and enrichment tools so you can spoil your pup even more!
You can cancel your membership anytime (after any commitment terms have been met), but cancellations must be made before your next billing date to avoid additional charges. Payments already processed are non-refundable. Bi-annual members will continue to receive any prepaid boxes remaining in their plan after cancellation.
To cancel your membership:
- Log in to your Canine Brain Games account.
- Go to "My Account" and select "Manage Membership."
- Choose "Cancel Subscription" and follow the steps provided.
You can also contact us via email or live chat for assistance.
Share the joy of canine enrichment! When you refer a friend to Canine Brain Games, they’ll receive a discount on their first box, and you’ll earn rewards for your next purchase. Simply share your unique referral code, which can be found in your account dashboard.
Your Enrichment Essentials Box will ship within 15 business days of enrolling. After that, your next box will ship in the upcoming shipping month. If you sign up during a shipping month, your first regular box will arrive in the following cycle.
Shipping Schedule:
December 20th, February 20th, April 20th, June 20th, August 20th, October 20th
Billing Scheudle After 1st Payment:
Subscriptions are billed on the 5th of the shipping month.
Academic Background: Possessing a master's degree in psychology specializing in behavior is perhaps one of the most significant advantages. Ashlie uses her psychology degree and clinical mental health certification by applying that knowledge to dog behaviors.
Enrichment Activities: Ashlie engaged in scent work with Freya, overcoming challenges and providing mental enrichment. This was the beginning of her love and understanding of dog behavior.
Fostering and Rescue: Ashlie's commitment extends to fostering over 30 dogs, addressing behavioral issues, and facilitating adoptions.
Canine Brain Games Enrichment Box: Fueled by her passion, Ashlie created this club, offering a new way for dog and human interactions.
Currently, we only ship within the United States. We hope to expand to international shipping in the future, so stay tuned!